Sample Support Tickets CSV File — Free Download

A sample customer support ticket log CSV with priorities, statuses, and resolution timestamps, useful for testing counting, filtering, and turnaround-time analysis workflows.

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15-30 rows of realistic, synthetic data, ready to use immediately.

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Preview

ticket_id	created_at	customer	subject	priority	status
TCK-3001	2026-01-05T09:12:00Z	Laura Bennett	Cannot reset password	High	Resolved
TCK-3002	2026-01-05T10:03:00Z	Tomás Herrera	Invoice shows wrong total	Medium	Resolved
TCK-3003	2026-01-05T11:45:00Z	Chen Wei	Export to Excel fails	High	Open
TCK-3004	2026-01-06T08:30:00Z	Fatima Al-Sayed	Feature request: dark mode	Low	Open
TCK-3005	2026-01-06T09:55:00Z	Oliver Bennett	Duplicate charge on card	High	Resolved

What's in This File

ticket_id — Unique ticket identifier
created_at — Ticket creation timestamp, ISO 8601
customer — Customer name
subject — Short ticket subject
priority — Priority level (Low, Medium, High)
status — Ticket status (Open, In Progress, Resolved)
resolved_at — Resolution timestamp, ISO 8601, blank if unresolved

Use Cases

Practice counting open vs. resolved tickets by priority
Test computing average resolution time from created_at and resolved_at
Try an exploratory data analysis report to spot which subjects recur most often

Frequently Asked Questions

Is this sample support ticket data real?

No. Customers, subjects, and timestamps are synthetic and generated for testing purposes only.

Can I use this sample CSV commercially?

Yes, it is free to download and reuse for any purpose, including helpdesk tooling demos.

Now try it on your own data

Load this sample, or your own file, into a real tool and see the results instantly, entirely client-side.

Count by Status Generate an EDA Report

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